The AI Got It Right. We Couldn't Tell If It Was Lucky.

We could check the answer. We couldn't check the reasoning.

Somebody Has to Own the Kill Switch. Almost Nobody Does.

We Shipped the AI Chatbot Everyone Wants. Then We Killed It in Eight Weeks.

Issue #10: What a fast kill taught us about where AI actually earns its keep in B2B commerce

B2B eCommerce stopped being a science project. The numbers say so.

Distributors and manufacturers are posting hard eCommerce numbers this year. The figure everyone quotes is the tip; the durable story is underneath it.

The Weekend The Agent Did Its Job Perfectly

Agentic AI doesn't answer. It acts. Here's the rollout that earns it the right to — one rung at a time.

Your AI dashboard is green. Your deployment might be dying.

The metrics that make an AI look good in a demo are almost never the ones that tell you it's earning its keep in production.

Four ways implementations go sideways — and the early warning sign for each

Most failed implementations were diagnosable months before go-live. The warning signs are boring, repeatable, and easy to miss when you're heads-down shipping.

The AI deployment that earns money — and the one that doesn't

They cost about the same to build. One pays for itself in a quarter; the other becomes a line item nobody will defend. The difference isn't the model.

Four Kinds of Resistance ... And The One Leaders Keep Excusing

Issues #1–3 covered the decisions leaders make. This one is about the people who absorb them - why the loudest resister is often right, and why one kind of pushback isn't information at all.