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The AI Got It Right. We Couldn't Tell If It Was Lucky.

Aug 18, 2026

•

4 min read

The AI Got It Right. We Couldn't Tell If It Was Lucky.

We could check the answer. We couldn't check the reasoning.

Field Notes

Tony Gondick
Tony Gondick

THE LATEST


Aug 11, 2026

•

3 min read

Somebody Has to Own the Kill Switch. Almost Nobody Does.

Leadership

Aug 4, 2026

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2 min read

We Shipped the AI Chatbot Everyone Wants. Then We Killed It in Eight Weeks.

Issue #10: What a fast kill taught us about where AI actually earns its keep in B2B commerce

Enterprise Apps & AI

Jul 28, 2026

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2 min read

B2B eCommerce stopped being a science project. The numbers say so.

Distributors and manufacturers are posting hard eCommerce numbers this year. The figure everyone quotes is the tip; the durable story is underneath it.

Industry Intel

TRENDING


The Weekend The Agent Did Its Job Perfectly

The Weekend The Agent Did Its Job Perfectly

Agentic AI doesn't answer. It acts. Here's the rollout that earns it the right to — one rung at a time.

Enterprise Apps & AI

Your AI dashboard is green. Your deployment might be dying.

Your AI dashboard is green. Your deployment might be dying.

The metrics that make an AI look good in a demo are almost never the ones that tell you it's earning its keep in production.

Frameworks

Four ways implementations go sideways — and the early warning sign for each

Four ways implementations go sideways — and the early warning sign for each

Most failed implementations were diagnosable months before go-live. The warning signs are boring, repeatable, and easy to miss when you're heads-down shipping.

Field Notes

The AI deployment that earns money — and the one that doesn't

The AI deployment that earns money — and the one that doesn't

They cost about the same to build. One pays for itself in a quarter; the other becomes a line item nobody will defend. The difference isn't the model.

Enterprise Apps & AI

Four Kinds of Resistance ... And The One Leaders Keep Excusing

Four Kinds of Resistance ... And The One Leaders Keep Excusing

Issues #1–3 covered the decisions leaders make. This one is about the people who absorb them - why the loudest resister is often right, and why one kind of pushback isn't information at all.

Leadership

Three AI questions every mid-market IT leader is wrestling with

Three AI questions every mid-market IT leader is wrestling with

At a recent industry roundtable, the AI questions practitioners actually ask landed in three areas — and the honest answers are not always the ones that are led with.

Industry Intel

Five questions before you sign the SOW (and the answers that protect both sides)

Five questions before you sign the SOW (and the answers that protect both sides)

Issue #1 named the two disciplines mid-market skips. This is the operating manual for the second one — without the vendor-versus-customer framing.

Frameworks

When the platform still earns: two disciplines mid-market skips

When the platform still earns: two disciplines mid-market skips

Why your platform replacement earns less than the one it replaced — and the two artifacts that prevent it.

Field Notes

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Weekly field notes from the practitioner side of manufacturing IT — Enterprise Apps, AI, and the messy middle between the plant floor and the cloud.

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